A lot of SaaS solution are available on the Internet to manage knowledge: Questions & Answers, Forums, Wikis, and many more. I will explain the interest of gathering this knowledge in one place. Many advantages: - knowing what users do with your product/software - create quality content to help them - integrate their account with your SSO and CRM.
Antoine Thomas, aka "ttoine", has been involved in various Open Source and Free Software projects and communities for many years. He is the manager of the Bonita Open Source Community.
